Once your order is received it will be processed and shipped within 1-4 days. Please keep in mind that we roast our coffees twice a week and add orders to be roasted as they come in. Typically we mail on Monday and Thursdays.
Local Golden Deliveries
Free Delivery in Golden and most of Area A. Send us an email to confirm.
National Shipping
We offer delivery across Canada & for orders over $85.
International Shipping
We do not ship internationally (including the USA) at this time.
Shipment Delivery and Replacement Policy
Our Commitment to You
Our Package Protection Policy is designed to address concerns about lost, damaged, or stolen packages with fairness and transparency.
Packages Successfully Delivered
Once a package is marked as delivered by the carrier, it is considered out of our control, as we ship with no signature required unless otherwise specified. However, we’re here to help! If your package shows as delivered but you haven’t received it:
- We’ll gladly assist you in tracking down delivery details, including carrier information and proof of delivery.
Packages Lost or Damaged in Transit
If your package is lost or damaged during transit, we’ve got you covered:
- We will provide a full replacement for any package confirmed as lost or damaged by the carrier, ensuring you receive your order as intended.
How We Can Help
If you encounter any issues with your delivery, please reach out to our customer support team. We’re committed to working with you to resolve any problems quickly and efficiently.
Returns
Because roasted coffee is a perishable product and we roast to order to ensure maximum freshness, we do not accept returns, exchanges, or refunds on any coffee or tea purchases. Additionally, online store orders cannot be returned, exchanged, or refunded in our physical locations. However, if we’ve made an error or you have any concerns about your order, please contact us at northbenchharvest@gmail.com within 14 days of receiving it—we’ll do our best to make things right.
All ground coffees are final sale, no returns or exchanges.
Promos
Please note, most discount codes are excluded from regular discounts, subscriptions & promotions unless stated otherwise. Gift cards excluded. Retroactive discounts are not available.
North Bench Harvest 